Refund and Returns Policy

REFUND & RETURNS POLICY

Last Updated: September 29, 2026

Because Nova BioLabz products are research materials for laboratory and research purposes only, special handling and storage considerations apply. Please review this policy before placing an order.

RETURNS

Due to the nature of our research products and our inability to verify storage, handling, or environmental conditions after a product has left our control, Nova BioLabz does not accept returns of research products once they have been shipped, except where required by applicable law.

Please do not send products back to Nova BioLabz without prior written authorization.

ORDER CANCELLATIONS

If you need to cancel an order, contact Nova BioLabz as soon as possible at admin@novabiolabz.com.

Orders that have not yet been processed or shipped may be eligible for cancellation. Once an order has entered fulfillment or has shipped, it generally cannot be canceled.

DAMAGED OR INCORRECT ORDERS

Please inspect your shipment promptly after delivery.

If you receive an incorrect product, an item is missing, or your order arrives damaged, contact admin@novabiolabz.com as soon as reasonably possible after delivery.

Please include your order number, a description of the issue, and photographs of the product and packaging when applicable.

Nova BioLabz may request additional information reasonably necessary to evaluate the claim.

LOST OR MISSING SHIPMENTS

If tracking information indicates that a shipment has been lost in transit, contact Nova BioLabz so we can review the shipment with the carrier.

If tracking shows a package as delivered but you cannot locate it, please first check the delivery location, household members, neighbors, and the applicable carrier.

Claims involving lost, stolen, misdelivered, or damaged shipments may also be subject to the applicable shipping carrier’s procedures and limitations.

REFUNDS AND REPLACEMENTS

When Nova BioLabz determines that a refund or replacement is appropriate, we may, depending on the circumstances, replace the affected product, issue store credit, or issue a refund to the original payment method.

Approved refunds to an original payment method may require additional processing time by your bank or payment provider after Nova BioLabz submits the refund.

Shipping charges are generally non-refundable unless the refund results from an error by Nova BioLabz or otherwise required by applicable law.

CUSTOMER ORDERING ERRORS

Customers are responsible for reviewing product names, quantities, concentrations, shipping information, and other order details before submitting an order.

Nova BioLabz is not obligated to provide a refund or replacement for products ordered in error after the order has been processed or shipped.

PRODUCT STORAGE AND HANDLING

Customers are responsible for appropriate storage and handling after delivery.

Nova BioLabz cannot accept responsibility for deterioration, contamination, damage, or other issues resulting from improper storage, handling, reconstitution, use, or conditions occurring after delivery.

RESEARCH USE ONLY

All Nova BioLabz products are sold strictly for laboratory and research purposes only.

Products are not intended for human consumption or use and are not intended to diagnose, treat, cure, or prevent any disease.

Nothing in this Refund & Returns Policy changes or overrides the Research Use Disclaimer or Terms & Conditions governing purchases from Nova BioLabz.

CONTACT US

Questions regarding an order, refund, replacement, or this policy may be directed to:

Nova BioLabz LLC
Email: admin@novabiolabz.com
Website: novabiolabz.com